ob Type: Full-time
Industry: Automobile / Automotive Dealership
Department: Front Office / Customer Relations
Location: MANJERI

Job Summary

We are looking for a friendly, professional, and customer-oriented Receptionist to join our automobile showroom. The Receptionist will be the first point of contact for customers and visitors and will be responsible for managing the reception area, handling calls, welcoming customers, and coordinating with the relevant departments to ensure a smooth customer experience.

Key Responsibilities

- Welcome and greet customers and visitors in a professional and courteous manner.
- Manage the showroom reception and ensure a pleasant customer experience.
- Attend and handle incoming telephone calls and transfer calls to the appropriate department/person.
- Understand customer requirements and direct them to the appropriate Sales, Service, or Customer Relations team.
- Maintain visitor and customer records as required.
- Handle customer enquiries received through phone, email, WhatsApp, or other communication channels.
- Coordinate appointments and customer visits with the concerned departments.
- Provide basic information about showroom facilities, vehicle sales, service, and ongoing activities.
- Support the Sales and Service teams in coordinating customer visits and follow-ups.
- Maintain reception area cleanliness, organization, and professional appearance.
- Receive and distribute documents,



courier items, and other communications.
- Maintain basic reception-related reports and records.
- Handle customer complaints or concerns politely and escalate them to the concerned department when required.
- Ensure professional telephone etiquette and communication at all times.
- Perform other front-office and administrative duties assigned by the management.

Requirements

- Minimum Plus Two / Diploma / Degree qualification.
- Previous experience as a Receptionist, Front Office Executive, Customer Service Executive, or similar role is preferred.
- Experience in an automobile showroom/dealership will be an added advantage.
- Good communication and interpersonal skills.
- Basic knowledge of MS Office, email, and internet applications.
- Ability to communicate professionally with customers.
- Pleasant personality with a customer-focused attitude.
- Good organizational and time-management skills.
- Ability to coordinate with multiple departments.
- Freshers with good communication skills may also apply.

Preferred Skills

- Customer Service
- Front Office Management
- Telephone Etiquette
- Communication Skills
- Customer Handling
- Appointment Coordination
- MS Office
- Basic Computer Knowledge
- Team Coordination

Pay: Up to ₹15,000.00 per month

Perks:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Receptionist – Automobile Showroom (India)
🏢 Kaps Motors
📍 India