Email Support Executive – Roles & Responsibilities
Job Title: Email Support Executive
Key Responsibilities:
- Respond to customer queries through email in a professional and timely manner.
- Understand customer issues and provide accurate solutions.
- Handle customer complaints, requests, and follow-ups.
- Maintain proper records of customer interactions and resolutions.
- Coordinate with internal teams to resolve complex customer issues.
- Follow company communication standards, policies, and SLA/TAT requirements.
- Ensure high customer satisfaction through transparent and effective communication.
- Escalate unresolved or critical issues to the appropriate team.
- Perform regular follow-ups until the issue is completely resolved.
- Maintain accuracy and professionalism in all email communications.