KEY RESPONSIBILITIES

- Act as the first point of contact for all IT requests and incidents.
- Categorize tickets received through Teams, email, phone, and official WhatsApp.
- Perform initial triage and resolve common/basic IT issues such as password resets, account unlocks, and email synchronization issues.
- Perform initial-level root cause analysis for recurring issues.
- Implement appropriate fixes and escalate issues to senior IT resources when required.
- Provide support for service requests involving system configuration and setup.
- Provide regular updates to end users until the issue is resolved or escalated.
- Ensure proper documentation and ticket updates for all assigned requests.

KEY ACCOUNTABILITIES

- Ensure all IT requests and incidents are properly logged and tracked.
- Acknowledge and respond to tickets within the defined SLA timelines.
- Take ownership of assigned tickets and ensure timely follow-up.
- Escalate unresolved or complex issues to the appropriate senior IT resources.

Pay: From ₹22,000.00 per month

Work Location: In person

📌 IT Support Officer (India)
🏢 ICL Fincorp
📍 India