Location: 36/1E/1K/1 - TOPSIA ROAD, Paschim Chowbaga Rd, near SONIKA MARBLE JARIBUTI MORE, Kolkata, West Bengal 700039

Customer Support Executive

We're hiring a Customer Support Executive to handle abandoned cart recovery, resolve customer queries, and manage after-sales service issues.

Key Responsibilities:

- Follow up with customers on abandoned carts via call/chat/email/WhatsApp and help them complete their purchase
- Respond promptly to customer queries across support channels
- Handle after-sales issues — returns, refunds, replacements, delivery delays — and coordinate with internal teams for quick resolution
- Log interactions accurately in the CRM/helpdesk tool
- Follow up to ensure customer satisfaction and issue closure

Requirements:

- 1–3 years of experience in customer support or e-commerce
- Strong communication and problem-solving skills
- Basic understanding of e-commerce order/return processes
- Ability to multitask in a fast-paced environment

Pay: ₹20,000.00 - ₹23,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Topsia)
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📍 Topsia