Customer Support Executive

Location: Ahmedabad, Gujarat

Company: DAMSON TECHNOLOGIES PVT LTD

About Us:

DAMSON TECHNOLOGIES PVT LTD is a leading provider of innovative electronic wearables and technology solutions. Based in Ahmedabad, Gujarat, we are dedicated to delivering high-quality products and exceptional customer service. We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive.

Job Description:

Position Summary:

As a Customer Support Executive at DAMSON TECHNOLOGIES PVT LTD, you will be responsible for providing outstanding customer service and technical support to our clients. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

- Respond promptly to customer inquiries via phone, email, and chat.

- Provide accurate, valid, and complete information by using the right methods and tools.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

- Identify and assess customers’ needs to achieve satisfaction.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Keep records of customer interactions, process customer accounts, and file documents.

- Follow communication procedures, guidelines, and policies.

- Go the extra mile to engage customers and ensure their issues are fully resolved.

- Collaborate with other departments to ensure a seamless customer experience.

- Provide product and technical support for our range of electronic wearables.

Qualifications:





- Proven customer support experience or experience as a Client Service Representative.

- Robust phone contact handling skills and active listening abilities.

- Familiarity with CRM systems and practices.

- Customer orientation and ability to adapt/respond to different types of characters.

- Excellent communication and presentation skills.

- Ability to multi-task, prioritize, and manage time effectively.

- High school diploma; a college degree is preferred.

- Technical background or experience in the electronics or wearables industry is a plus.

Key Skills:

- Exceptional interpersonal and communication skills.

- Strong problem-solving abilities.

- Patience and ability to handle challenging situations with empathy and professionalism.

- Proficiency in using customer support software and tools.

- Ability to work independently and as part of a team.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- A supportive and collaborative work environment.

- Training and resources to help you succeed in your role.

How to Apply:

Interested candidates are invited to submit their resume to +91-XXXXXXXXXX with the subject line “Customer Support Executive Application – [Your Name]”.

Join DAMSON TECHNOLOGIES PVT LTD and be part of a dynamic team dedicated to providing exceptional service and innovative solutions to our valued customers.

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Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Provident Fund

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)

Language:

- Hindi (Preferred)
- English (Required)

Work Location: In person

📌 Customer Support Executive (India)
🏢 Damson Technologies
📍 India