Job Description – IT Troubleshooting Executive

Industry: Jewellery

Job Title: IT Support & Troubleshooting Executive
Department: IT / Technical Support
Location: Mumbai (Andheri)
Experience: 2–5 Years
Employment Type: Full-Time
Reporting To: IT Manager / Management

About the Role

We are looking for an IT Support & Troubleshooting Executive to manage day-to-day IT operations, troubleshoot technical issues, and ensure smooth functioning of computer systems, networks, and software used in the jewellery business.

The ideal candidate should have hands-on experience in hardware, software, networking, and employee IT support.

Key Responsibilities:

1. IT Support & Troubleshooting

- Troubleshoot hardware, software, and operating system issues.
- Provide technical support to employees across departments.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Resolve system errors and connectivity issues.

2. Networking & Infrastructure

- Maintain LAN, Wi-Fi, and basic network infrastructure.
- Troubleshoot internet and network connectivity problems.
- Coordinate with external IT vendors for technical support.
- Monitor system performance and ensure minimum downtime.

3. Jewellery Industry Software Support

- Provide basic technical support for jewellery ERP, inventory, billing, and accounting software.




- Troubleshoot software-related issues and coordinate with software vendors.
- Support barcode scanners, billing systems, and other jewellery-related technology, where applicable.

4. Data Security & Maintenance

- Assist with data backup and system security.
- Ensure antivirus and system updates are maintained.
- Follow company policies for data confidentiality and access control.
- Maintain records of IT assets and troubleshooting activities.

Required Skills & Qualifications

- Graduate or Diploma in IT, Computer Science, or a related field.
- 2–5 years of experience in IT support or troubleshooting.
- Strong knowledge of Windows, MS Office, hardware, and networking.
- Experience in ERP, POS, or inventory software support is preferred.
- Good communication and problem-solving skills.
- Ability to work independently and respond quickly to technical issues.

Ideal Candidate Profile

A technically sound, responsible, and service-oriented IT skilled who can independently handle day-to-day troubleshooting and ensure uninterrupted IT support for the jewellery business.

Pay: ₹30,000.00 - ₹35,000.00 per month

Experience:

- IT Support & Troubleshooting: 5 years (Preferred)
- Data Security & Maintenance: 5 years (Required)
- Jewelery or Ecommerce Industry: 3 years (Required)

Work Location: In person

📌 IT Troubleshooting Executive(Jewelery Industry) (India)
🏢 Trident HRM Services
📍 India