Avaan is looking for energetic, customer-focused, and target-driven professionals to join our Airport Kiosk Operations team at Manohar International Airport, Goa. This role combines customer service excellence with proactive customer engagement and sales support. The ideal candidate should be comfortable interacting with travellers, handling customer inquiries, generating leads, and driving kiosk footfall while delivering an exceptional customer experience. This is a front-line customer-facing role that requires excellent communication skills, high mobility, relationship-building abilities, and a strong customer-first mindset within a rapid-paced airport environment.

Key Responsibilities

Customer Engagement & Kiosk Operations

 Actively approach and engage passengers within the airport departures terminal and guide them to the Avaan kiosk.

 Assist customers by providing information about Avaan's services, products, offerings, and processes.

 Deliver professional and persuasive product/service presentations to potential customers.

 Ensure a positive customer experience while maintaining airport decorum and service standards.

 Support lead generation activities and contribute to kiosk walk-ins and customer conversions.

Customer Service & Voice Support

 Handle customer inquiries, service requests, complaints, and follow-ups through face-toface interactions and phone calls.

 Manage inbound and outbound customer calls professionally and efficiently.

 Provide accurate information regarding services, pricing, policies, and procedures.

 Ensure timely resolution of customer concerns and maintain service quality standards.

 Escalate complex customer issues to the appropriate teams when required.

 Maintain customer records and interaction details in CRM or designated systems.





Relationship Management

 Build and maintain strong working relationships with key airport stakeholders, including: o Airline Staff

o GMR Airport Personnel

o Encalm Lounge Teams

o Airport Porters

 Generate referrals and increase customer engagement through effective networking within the airport ecosystem.

Performance & Target Achievement

 Meet and exceed daily, weekly, and monthly targets related to:

o Lead generation

o Customer conversions

o Cargo volume/revenue generation (where applicable)

o Customer satisfaction metrics

 Maintain quality, productivity, and service benchmarks as defined by management.

Reporting & Compliance

 Maintain accurate records of customer interactions, leads, and service requests.

 Prepare daily activity updates and reports as required.

 Follow company policies, airport regulations, service protocols, and compliance guidelines.

Required Skills & Competencies

 Excellent verbal communication skills in English and Hindi.

 Strong customer service and relationship-building abilities.

 Ability to confidently approach and engage new customers.

 Good negotiation, persuasion, and problem-solving skills.

 High energy levels with the ability to work in a fast-paced environment.

 Ability to manage customer objections and handle complaints professionally.

 Solid interpersonal skills and a positive attitude.

 Familiarity with CRM systems and basic computer operations.

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund

Application Question(s):

- Do you have a valid passport?
- Are you native of Navi Mumbai?

Experience:

- Sales: 1 year (Required)

Work Location: In person

📌 Customer Service Representative (India)
🏢 M&M Logicorp
📍 India