- Handle day-to-day communication and coordination with customers for import and export shipments.
- Act as the primary contact for customers regarding cargo status, container movement and operational requirements.
- Coordinate with CFS Operations, Documentation, Customs/CHA, Transporters and Shipping Lines for smooth cargo movement.
- Provide customers with timely updates on container arrival, examination, clearance, delivery and gate-out status.
- Coordinate and follow up for required shipping and cargo-related documents.
- Track pending activities and ensure customer requirements are completed within the required timelines.
- Handle customer queries, complaints and operational issues and coordinate with the concerned departments for resolution.




- Coordinate with the billing/accounts team regarding invoices, charges and customer-related billing queries.
- Maintain customer-wise shipment records, trackers and MIS reports.
- Ensure proper follow-up with internal teams and customers until the shipment/cargo process is completed.
- Support the operations team in maintaining positive customer relationships and service standards.
- Escalate delays, discrepancies or critical customer issues to the reporting manager on time.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Service Executive (India)
🏢 BudgetCFS Terminals
📍 India