JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Customer Relationship Manager - A Grade Commercial BuildingPosition OverviewThe Customer Relationship Manager serves as the primary liaison between building management and tenants/occupants in a premium A Grade commercial property. This role ensures exceptional tenant satisfaction, retention, and engagement while maintaining the building's reputation for superior service delivery.
Key ResponsibilitiesTenant Relations & Experience Responsible for building and maintaining strong relationships with all building occupants, acting as their primary point of contact for inquiries, concerns, and service requests. Conduct regular tenant meetings and site visits to understand evolving needs and gather feedback on building operations and services. Proactively address tenant concerns and resolve issues promptly, coordinating with relevant departments to ensure swift resolution. Organize tenant engagement activities, events, and communications to foster a vibrant building community.
Service Delivery & Coordination Oversee the delivery of building services to ensure they meet or exceed tenant expectations and service level agreements. Coordinate with operations, maintenance, security, and facilities teams to address tenant requirements effectively. Monitor service quality through regular inspections, feedback collection, and performance metrics. Act as the escalation point for complex tenant issues, working cross-functionally to implement solutions.
Communication & Reporting Maintain comprehensive records of tenant interactions, requests, and resolutions in building management systems. Prepare regular reports on tenant satisfaction, service performance, and emerging issues for senior management. Develop and distribute tenant communications including newsletters, service updates, and emergency notifications.



Serve as the building's voice during crisis situations, ensuring clear and timely communication with all occupants.
Building Standards & Compliance Ensure tenant fit-outs and modifications comply with building standards, regulations, and lease requirements. Coordinate access and permits for tenant contractors and service providers. Monitor tenant compliance with building rules, sustainability initiatives, and safety protocols. Support emergency management procedures and tenant evacuations when required.
Required QualificationsExperience & Education Minimum 3-5 years of experience in customer relationship management, preferably in commercial property or facility management. Bachelor's degree in Business Administration, Property Management, Hospitality Management, or related field preferred. Experience managing relationships in premium or A Grade commercial environments highly desirable.
Skills & Competencies Exceptional interpersonal and communication skills with the ability to build rapport with diverse stakeholders at all organizational levels. Solid problem-solving abilities with a solutions-oriented mindset and capacity to handle multiple priorities simultaneously. Proficiency in property management systems, CRM platforms, and Microsoft Office Suite. Understanding of commercial lease agreements, building operations, and facility management principles. High emotional intelligence with the ability to remain calm and professional under pressure.
Personal Attributes Customer-centric approach with genuine passion for delivering exceptional service experiences. Professional presentation and demeanor appropriate for premium commercial environments. Proactive and anticipatory mindset, identifying potential issues before they escalate. Diplomatic negotiation skills with the ability to balance tenant needs with operational requirements. Strong organizational abilities with attention to detail and follow-through.
Working ConditionsThis role requires on-site presence within the commercial building during standard business hours, with flexibility for tenant events or emergency situations.



Regular movement throughout the property is required for tenant visits and inspections. Occasional evening or weekend availability may be necessary for tenant events or urgent matters.
Key Performance IndicatorsTenant satisfaction scores and Net Promoter Score (NPS)
Service request response and resolution times
Tenant retention rates and lease renewal success
Quality and timeliness of tenant communications
Reduction in tenant complaints and escalations
Successful coordination of tenant events and initiatives
This position plays a critical role in maintaining the building's reputation as a premier commercial address while ensuring occupants receive world-class service that justifies premium A Grade positioning.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Customer Relationship Manager (India)
🏢 JLL
📍 India