Job Description:

- He She will be responsible for end to end service delivery across Quote to Cash Q2C focused on Deal Mgt Volume Licensing Contract Mgt
- Pricing Operations
- This role includes stakeholder management both client and internal ensuring operational performance against KPIs driving transformation initiatives and maintaining high levels of client satisfaction

Key Responsibilities:

- Graduate Post Graduate with 18 20 years of BPM experience managing global clients
- Proven expertise specifically in
- o Quote to Cash Q2C end to end cycle
- o License Provisioning Deal Mgt
- o Contract and Product Pricing
- o Billing and dispute resolution
- o Partner Lifecycle Operations Onboarding Contracting Offboarding
- Experience of different industry segments is an added advantage
- Robust domain knowledge in Q2C Deal Mgt License Mgt

Technical Requirements:





- Excellent communication and client facing skills ability to build and maintain professional relationships with clients and internal stakeholders
- Experience in governance cadences including QBRs MBRs and transformation roadmaps
- Comprehensive understanding of SLA frameworks and proven ability to manage escalations
- Hands on experience in technology driven and continuous improvement CI initiatives including at least one transformation project delivering measurable business value
- Ability to track and analyze KPIs provide actionable insights and drive informed decision making
- Ensure process assurance by preventing billable loss penalties and revenue leakage
- Exposure to PMO role preferable
- Advanced skills in Microsoft Office Suite Excel Word PowerPoint Outlook

Preferred Skills:

BPM->Leadership - JL6A

📌 Senior Practice Lead (India)
🏢 Infosys BPM
📍 India