About the Role

We are looking for an experienced and responsible Tour Manager to manage and coordinate domestic and international tours. The candidate will be responsible for ensuring smooth tour operations, coordinating with clients, suppliers, hotels, transport providers, guides, and other service partners, and delivering a high-quality travel experience to customers.

Candidates with previous experience in the Travel & Tourism Industry will be preferred.

Key Responsibilities

- Plan, coordinate, and manage domestic and international tours.
- Coordinate complete tour operations from pre-departure to completion.
- Manage tour itineraries, schedules, transportation, accommodation, sightseeing, and activities.
- Coordinate with hotels, airlines, transport operators, local guides, DMCs, and other suppliers.
- Accompany tour groups when required and ensure smooth execution of the itinerary.
- Handle customer queries, requests, and operational issues during tours.
- Ensure customers receive proper information regarding schedules, transfers, sightseeing, and other arrangements.
- Monitor and coordinate airport transfers, hotel check-ins/check-outs, sightseeing, and transportation.
- Manage unexpected changes, delays, or operational issues during tours.
- Maintain effective communication with customers and service providers throughout the tour.
- Ensure all tour services are delivered according to the confirmed itinerary.
- Coordinate with the sales and reservations teams for smooth handover of confirmed tours.
- Collect customer feedback and report operational issues to management.




- Maintain proper records and documentation related to tours.
- Ensure customer satisfaction and professional service delivery.

Key Requirements

- Minimum 2–3 years of experience in tour operations or a similar role.
- Prior experience in the Travel & Tourism Industry is preferred.
- Experience handling domestic and international tour groups.
- Strong communication and interpersonal skills.
- Excellent coordination and organizational abilities.
- Good knowledge of tour operations and itinerary management.
- Solid customer-handling and problem-solving skills.
- Ability to coordinate with multiple suppliers and service providers.
- Willingness to travel as required.
- Ability to work under pressure and manage time-sensitive situations.
- Basic computer skills and good knowledge of email and WhatsApp communication.

Key Skills

- Tour & Travel Operations
- Group Tour Management
- Itinerary Planning & Coordination
- Customer Relationship Management
- Supplier & Vendor Coordination
- Hotel & Transportation Coordination
- Problem Solving
- Leadership & Team Coordination
- Communication Skills
- Time Management

Salary & Benefits

Salary: ₹20,000 – ₹35,000 per month

Salary may vary based on experience, skills, and industry knowledge.

How to Apply

Interested candidates are requested to contact us immediately.

Contact: +91-XXXXXXXXXX
Email: [email protected]
Location: Kochi

Immediate Joiners Preferred

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Tour Manager (India)
🏢 GNS Leisure Travels
📍 India