CRM Executive / Customer Relationship Manager

Location: Vasant Vihar, New Delhi
Industry: Travel & Tourism
Employment Type: Full-Time

About the Role

We are looking for a customer-focused and organised CRM Executive to manage client relationships, post-sales communication, feedback, and overall customer experience. The ideal candidate should have excellent communication skills, strong follow-up abilities, and a genuine focus on customer satisfaction.

Key Responsibilities

- Manage customer relationships from booking confirmation through post-trip follow-up.
- Regularly communicate with clients and ensure they are updated throughout their travel journey.
- Handle customer queries, requests, and concerns professionally and promptly.
- Coordinate with sales and operations teams to resolve customer issues.
- Maintain accurate customer records and interactions in the CRM system.
- Conduct pre-trip and post-trip customer follow-ups.
- Collect and manage customer feedback and reviews.
- Identify recurring customer concerns and share insights with the relevant teams.
- Maintain strong relationships with existing customers to encourage repeat business and referrals.




- Monitor customer satisfaction and ensure a smooth overall travel experience.
- Maintain daily CRM reports and follow-up records.
- Assist management with customer-related reports and insights.

Requirements

- 1–3 years of experience in CRM, customer relationship management, customer service, or a similar role.
- Experience in the travel & tourism industry will be preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Good knowledge of CRM software and MS Excel.
- Strong follow-up and problem-solving abilities.
- Ability to handle multiple customers and situations simultaneously.
- Positive, professional, and customer-first approach.

What We’re Looking For

A proactive individual who can build solid customer relationships, take ownership of customer concerns, and ensure that every client receives a smooth and professional experience before, during, and after their trip.

Interested candidates can apply with their updated CV.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (India)
🏢 Vacations MadCap
📍 India