CJ Smart India Private Limited is seeking a high-caliber, dynamic, and result-oriented Service Head to oversee our service and technical operations. In this role, you will take complete end-to-end ownership of the service department, leading a team of Service and Technical Managers with a total direct/indirect span of control of at least 30 employees (including EV Technicians).

The ideal candidate will combine strong technical/service knowledge across EV vehicles and consumer electronics (TVs) with robust financial oversight and team leadership. You will serve as the final internal authority for resolving service escalations and will be directly accountable to top management for departmental service cost management and P&L; reporting.

Key Responsibilities

Team Leadership & Capacity Management:

- Directly manage a multi-tier team of Service Managers, Technical Managers, and a frontline team of at least 30 employees (including EV technicians). Lead, guide, and optimize daily service workflows to maintain high efficiency and performance.

Technical & Escalation Ownership:

- Serve as the final escalation authority for the department. Troubleshoot and resolve complex technical/service issues internally, ensuring zero further escalation to higher management.

Financial & P&L; Accountability:

- Manage the department's financials; prepare, track, and present comprehensive service cost models, revenue reports, and overall P&L; (Profit & Loss) metrics to management as required.

Cross-Functional Operations:





- Coordinate closely with supply chain, spare parts inventory, and showroom management to optimize vehicle turnaround times and deliver exceptional post-sales customer satisfaction.

Mobility & Travel:

- Travel as and when required across regional showrooms, service centers, and technical hubs to supervise operations and audit service quality.

Required Qualifications & Skills

- Experience & Team Management: Proven track record in managing large service teams (minimum 30 direct/indirect reports, including EV technicians and service managers).
- Technical & Service Expertise:
- Comprehensive service knowledge across EV vehicles and Consumer Electronics (TVs).
- Strong technical understanding of electrical/electronic troubleshooting.
- EV scooter experience is a strong plus (not mandatory).
- Language Proficiency: Fluent Hindi speaking skills are mandatory to facilitate seamless communication across teams, vendors, and partners.
- Financial Acumen: Ability to analyze service costs, track departmental revenue, and manage P&L; reporting.
- Software Skills: Hands-on experience or working knowledge of Odoo ERP is a strong advantage (not mandatory).
- Age Limit: Up to 45 years.

Work Location & Requirements

- Base Location: In office in Thrissur, Kerala.
- Mobility: Willingness and flexibility to travel as required to regional centers, service hubs, and partner facilities.

Pay: Up to ₹50,000.00 per month

Benefits:

- Paid time off

Work Location: In person

📌 Service Head – Electric Vehicles & Electronics (India)
🏢 CJ SMART INDIA PRIVATE
📍 India