Digital Support & Service Coordinator

About Namma RO
Namma RO is a water purification and RO solutions company providing RO products, installation, repair, maintenance, AMC and customer support. We are looking for a responsible and organised Digital Support & Service Coordinator to manage our day-to-day digital operations and service coordination.

Key Responsibilities

- Manage and monitor the Namma RO Admin Panel
- Handle customer enquiries, bookings and service requests
- Coordinate between customers and technicians
- Track technician assignments and service status
- Follow up on pending service requests and customer enquiries
- Update customer and service details accurately
- Handle customer communication through WhatsApp and phone
- Maintain customer and service records
- Prepare basic daily/weekly reports using Excel or Google Sheets
- Assist with product and service updates in the system
- Coordinate with the technical team regarding app or system issues
- Perform basic troubleshooting and report technical issues when required
- Learn and manage current digital tools and software

Requirements & Skills

- Minimum 12th Pass
- Basic computer knowledge




- Good knowledge of Microsoft Excel and Microsoft Office
- Good communication and customer-handling skills
- Good coordination and follow-up skills
- Comfortable using mobile apps and web-based systems
- Basic knowledge of WhatsApp Business
- Good attention to detail and record keeping
- Basic software troubleshooting skills
- Willingness to learn new digital platforms and tools

Preferred

- Experience in customer support, administration, service coordination or digital operations
- Experience handling admin panels, CRM or service-management platforms
- Freshers with good computer skills are welcome to apply

Note: Coding or advanced technical knowledge is not required.

What We Are Looking For

We are looking for someone who is responsible, organised, quick to learn and good at communication, with the ability to coordinate customers, technicians and digital operations effectively.

Job Type: Full-time, Permanent
Experience: 0–2 years

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Digital Admin & Accounts Executive (India)
🏢 Namma RO
📍 India