Job SummaryWe are looking for a proactive and customer-focused Support Lead to manage customer interactions across calls, emails, and ticketing platforms. The ideal candidate should have prior experience leading a support team and be comfortable handling customer escalations while ensuring smooth day-to-day support operations.Key ResponsibilitiesHandle customer calls and provide effective resolutionsRespond to customer emails, tickets, and support queries promptlyEnsure clear, quick,



and qualified communication with customersManage and track customer issues through ticketing toolsMaintain accurate customer records and documentationMonitor support metrics and prepare reports using ExcelGuide and support junior team members when requiredCoordinate with internal teams for issue resolutionCommunicate fluently in both Hindi and EnglishRequired Skills & Qualifications2–3 years of experience as a Team Lead in Customer SupportHands-on experience with ticketing tools such as Zoho Desk and FreshdeskFamiliarity with Amplitude and Excel SheetsStrong verbal and written communication skills in Hindi & English (Mandatory)Experience in both email support and call supportGood email writing skills and typing speedBasic computer proficiency and multitasking abilityStrong problem-solving and team-handling skillsImmediate joiners will be preferred

📌 Support Team Lead (Bengaluru)
🏢 Primetrace
📍 Bengaluru