Job Description

**Responsibilities:**

- Provide exceptional guest services and personalized assistance to hotel guests, ensuring their comfort and satisfaction throughout their stay
- Make restaurant reservations and provide dining recommendations based on guest preferences and dietary requirements
- Arrange transportation services, including airport transfers, local tours, and sightseeing excursions
- Offer comprehensive local knowledge and recommendations for attractions, cultural sites, shopping, and entertainment venues in and around Agra
- Handle special guest requests and resolve issues promptly and professionally to exceed expectations
- Manage the concierge desk operations, including answering inquiries via phone, email, and in-person interactions




- Maintain detailed records of guest requests and preferences to ensure continuity of service
- Coordinate with hotel departments and external vendors to fulfill guest needs efficiently
- Assist with event planning and coordination for guest celebrations and special occasions
- Provide multilingual support where applicable to serve diverse international guests
- Maintain qualified appearance and demeanor while representing the Fairmont brand
- Stay current with local events, weather conditions, and travel advisories to provide accurate information

📌 Concierge Associate - Fairmont Agra
🏢 AccorHotel
📍 Agra