Customer Service Manager - Freight Forwarding

Andheri East, Mumbai (Office located next to Metro Station)

Our client, a leading US-based Freight Forwarding company, is looking for an experienced Customer Service Manager to oversee customer service operations across multiple trade lanes, with a strong focus on the US trade lane.

Key Requirements:

- 5+ years of experience in Freight Forwarding/Logistics Customer Service
- Strong expertise in the US trade lane, including ISF and AMS filings
- Hands-on experience with ODeX
- Ability to manage shipments across US and other global trade lanes
- Excellent customer handling, communication, and problem-solving skills
- Team management or leadership experience preferred
- Ability to lead and build a customer service team as the role evolves

What We Offer:

- Prospect to work with a growing US-based logistics organization
- Clear career path into a leadership role
- Competitive salary and benefits
- Convenient location near Andheri Metro Station

Apply now if you have strong freight forwarding expertise, particularly in the US market,



and are ready to take ownership of customer service operations and team leadership.

Pay: ₹80,000.00 - ₹90,000.00 per month

Application Question(s):

- How many years of experience do you have in Freight Forwarding Customer Service?
- How many years of experience do you have handling the US trade lane?
- Have you independently handled ISF filings?
- Have you independently handled AMS filings?
- Do you have hands-on experience using ODeX?
- Have you managed customer service operations across multiple trade lanes (US, Europe, Asia, etc.)?
- Have you supervised, mentored, or led a customer service team?
- What is your current monthly CTC?
- What is your expected monthly CTC?
- How soon can you join?
- Are you comfortable working from our Andheri East office?
- Are you comfortable starting in an Individual Contributor (IC) role and gradually growing into a team handling/leadership position based on performance and business requirements?

Work Location: In person

📌 Customer Service Manager - Freight Forwarding (India)
🏢 Antop Recruiters
📍 India