Key Responsibilities

- Oversee the day-to-day operations of the Front Office, ensuring smooth and efficient functioning of the department.
- Ensure exceptional guest service and maintain high standards of guest satisfaction throughout the guest journey.
- Supervise and guide the Front Office team, including Duty Managers, Guest Relations, Front Desk, Bell Desk, and Airport Representatives.
- Monitor arrivals, departures, room allocations, VIP movements, special requests, and guest preferences.
- Handle guest feedback, complaints, and service recovery effectively and ensure timely resolution.
- Coordinate closely with Housekeeping, F&B;, Engineering, Security, and other departments to ensure seamless operations.
- Monitor room inventory, occupancy, room status, and operational requirements in coordination with the Rooms Division team.
- Ensure compliance with hotel policies, SOPs, brand standards, and statutory requirements.
- Drive upselling opportunities and support the achievement of departmental revenue targets.
- Conduct regular briefings, training, coaching, and performance discussions with team members.
- Ensure accurate handling of cash, billing, deposits, and other Front Office financial procedures.




- Maintain proper records and reports related to Front Office operations.
- Support the team during high-occupancy periods, VIP stays, conferences, and large-scale events.
- Ensure adherence to safety, security, hygiene, and emergency procedures within the department.

Key Competencies

- Strong leadership and people-management skills.
- Excellent communication and guest-handling abilities.
- Strong operational knowledge of Front Office functions.
- Problem-solving and decision-making skills.
- Good understanding of PMS and hotel operating systems.
- Ability to work effectively under pressure in a fast-paced luxury hospitality workplace.
- Strong attention to detail and service orientation.

Qualification & Experience

- Degree in Hotel Management or a relevant hospitality qualification.
- 10–12 years of relevant Front Office experience, preferably with luxury or five-star hotels.
- Prior experience in a supervisory/managerial Front Office role is preferred.
- Strong knowledge of Front Office operations, guest relations, and Rooms Division processes.

📌 Front Office Manager (Gandhinagar)
🏢 The Leela Gandhinagar
📍 Gandhinagar