One of our prestigious clients is hiring for IT Service Desk professionals in Hyderabad.

✅ Excellent English Communication Skills

✅ Experience: 6 Months to 1 Year

✅ Work Mode: 5 Days Work from Office

✅ Rotational Shifts

✅ Cab Facility Available

✅ Location: Hyderabad

Technical Questions previously asked during the interview:

- Basic Hardware and Software checks for Printer Troubleshooting
- Basic Connection Fixes for VPN.
- ITIL Full Form.
- Latest version of Windows Operating System widely used.
- What is an SLA (Service Level Agreement)?
- What are the KPI’s for a Service Desk Technician, the manager used to measure your performance on the floor?
- What does IP Address mean? And where do you find it ??
- What is the difference between an Incident (versus) Service Desk ?
- Difference between Windows 10 and Window 11 OS?
- How to Uninstall a program/application on a Windows OS?
- If browser is slow, what are the basic troubleshooting steps involved??
- If system is lagging, what are the basic troubleshooting steps involved??
- Read about Service Desk Technician responsibilities on the internet.

📌 Information Technology Service Desk (Hyderabad)
🏢 Artech
📍 Hyderabad