Role & Responsibilities

- Lead end-to-end O2C/AR & B2C Collections operations and manage the complete portfolio.
- Manage team performance, productivity, quality, collections, and SLA/KPI targets.
- Handle International Voice Collections, customer escalations, and stakeholder management.
- Monitor ageing, recovery, DSO, cash flow, and outstanding receivables through regular MIS and reporting.
- Drive process improvements, automation, transitions, and operational excellence.
- Collaborate with Finance, Sales, Operations, and other cross-functional teams.
- Coach and develop team members while ensuring process compliance and governance.

Mandatory Requirements

- 10+ years overall experience with 4+ years Team Lead/Managerial experience.
- International Voice + Portfolio Handling – Mandatory.




- 2+ years B2C Collections/O2C experience – Mandatory.
- Domestic Voice experience not acceptable.
- Excellent communication, leadership, analytical, and stakeholder-management skills.
- Comfortable with US shifts and one-way cab facility.
- PF registration with previous organization is mandatory.
- Knowledge of SAP/Oracle/ERP systems preferred.
- Bachelor's degree in Finance/Accounting/Business or related field; MBA preferred.

Skills:- Order to cash, B2B Collections, Collections, Accounts payable, Accounts receivable, Financial accounting, Recovery management, Financial analysis and Team leadership

📌 ManagerB/OTC Collections (Kolkata)
🏢 Growing Stars Consulting Private
📍 Kolkata