E-commerce Operations & Support Executive

Location: F-380 Sector 74,Phase 8 Mohali, Punjab
Department: E-commerce & Customer Support
Experience: 1–3 Years
Job Type: Full-Time
Work Mode: In-office

About NoLabels

NoLabels is a growing women's fashion and lifestyle brand with stores across Mohali and Amritsar, along with a growing Shopify-based online store.

We are looking for an E-commerce Operations & Support Executive to manage customer queries and ensure smooth day-to-day order, return, exchange and QC operations.

Key Responsibilities

Customer Support

- Handle customer queries through Instagram and WhatsApp related to products, sizes, availability, orders and delivery.
- Provide product and styling suggestions based on customer requirements.
- Convert genuine customer enquiries into orders through professional and helpful communication.
- Maintain a friendly, clear and consistent brand tone.

Order Management

- Process and verify online orders accurately.
- Coordinate with QC, warehouse and logistics teams for smooth order processing.
- Track order status and follow up on delays or issues.
- Ensure customers receive timely updates regarding their orders.

Returns, Exchanges & Cancellations

- Handle cancellation, return and exchange requests.
- Coordinate size/style exchanges and refund-related requests.
- Understand customer concerns and suggest suitable alternatives where possible.
- Maintain accurate records of returns, exchanges and cancellations.





QC & Inventory Coordination

- Coordinate with the QC team to ensure orders are checked before dispatch.
- Check product availability and coordinate with store/warehouse teams.
- Identify and escalate recurring quality or product-related issues.

What We're Looking For

- 1–3 years of experience in e-commerce, customer support, retail or order management.
- Experience handling customers through Instagram, WhatsApp or similar platforms.
- Good understanding of online orders, returns, exchanges and cancellations.
- Familiarity with Shopify, Unicommerce or similar e-commerce platforms is preferred.
- Strong written and verbal communication skills.
- Valuable coordination and problem-solving abilities.
- Comfortable managing multiple customer conversations and operational tasks.
- Strong attention to detail and ownership.
- Interest or experience in fashion/apparel will be an advantage.

Preferred Background

Candidates with experience in fashion, apparel, retail, D2C, e-commerce or customer experience will be preferred.

How to Apply

If you have experience in e-commerce operations or customer support and enjoy working in a fast-paced environment, we'd love to hear from you.

Send your updated CV to:
[email protected]

Subject: Application – E-commerce Operations & Support Executive | NoLabels

Pay: From ₹22,000.00 per month

Benefits:

- Leave encashment
- Paid sick time

Work Location: In person

📌 E Commerce Operations & Support Executive (India)
🏢 No Labels
📍 India