Location: Kolkata
Job Type: Full-time
Experience Required: 1–3 years
Working Hours: 11:00 AM – 7:00 PM
Working Days: Monday to Saturday
Weekly Off: Sunday
Role Overview
The role involves handling customer interactions through voice support, addressing customer requirements, and supporting upselling and cross-selling activities.
Key Responsibilities
- Handle customer queries and provide appropriate support.
- Communicate with customers through voice processes.
- Understand customer requirements and provide relevant solutions.
- Identify suitable upselling and cross-selling opportunities.
- Maintain skilled and effective customer interactions.
Required Skills
- 1–3 years of experience in Voice Process, Customer Support, or BPO.
- Experience in upselling and cross-selling.
- Strong customer handling and communication skills.
- Proficiency in English, Hindi, and Bengali.
- Good interpersonal and customer service skills.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
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