Required Skills : + Ability to Install, Configure Applications on Windows servers. + Ability to troubleshoot and resolve Application performance/functionality issues with vendor coordination. + Basic knowledge on Windows Server Administration, Active Directory, DNS, DHCP, Load Balancing + OnBase Admin skills. Nice to Possess OCSA certification. + IIS Administration Knowledge (Application pool management, Service restart, pools scheduling, etc) + Good experience with installing/configuring/troubleshooting SSL certificates. + Windows server upgrading, patching, troubleshooting + Need to be robust in Communication skills + Able to interact with US Vendors + Possess excellent troubleshooting skills. General Duties and Tasks : + Oversee the daily performance of EAS applications, CPU utilizations, Memory and I/O utilization. + Provide solutions to the problems, inquires raised by business for Applications and Servers. + Engage vendors and follow up on the issues raised by users. + Perform application upgrades,



migrations and other software required for running the EAS applications. + Validate the applications after every upgrade, migration, patching to verify the correctness of the applications. + Perform configuration changes and setup application pools schedules as per the requirements. + Install the application packages to the user desktops upon request. + Perform RCA's to the production incidents and handle repetitive issues via problem tasks. + Identify areas to reduce errors, implement automation and improve operational efficiencies. + Perform daily health check and resolve any issues that might occur before the business starts. + Prepare understanding documents and operational procedures for each EAS application and Train the team in providing the assistance on the applications to the users. + Need to be On-Call in the weekends in rotation + Need to work in different shifts and weekends in rotation including night shifts.

📌 Systems Administration Specialist (Hyderabad)
🏢 NTT America
📍 Hyderabad