We are looking for a passionate **Learning & Quality Manager** to join our team and drive a culture of **learning, service excellence and continuous improvement** . ? **Key Responsibilities:** - Lead the property's Learning & Development initiatives - Plan and deliver engaging training programs aligned with IHG standards - Drive service excellence and quality standards across the resort - Monitor guest feedback, quality scores and brand standards - Conduct quality audits and identify opportunities for improvement - Partner with HODs to identify training needs and develop colleagues - Support onboarding, induction and ongoing development programs - Drive a strong learning culture and continuous improvement mindset ?? **We're Looking For:** - Relevant experience in Learning & Development / Quality within the hospitality industry - Strong understanding of luxury hospitality and service standards - Excellent communication,



presentation and facilitation skills - Passion for people development and service excellence - Robust interpersonal and stakeholder management skills Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

📌 Learning & Quality Manager (India)
🏢 IHG
📍 India