Job Description

- Process and manage guest reservations through multiple channels, including telephone, email, and online booking systems
- Provide exceptional customer service by responding promptly to enquiries and confirming bookings with accurate information
- Maintain detailed records of all reservations and ensure data accuracy within the property management system
- Liaise with various hotel departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences
- Optimise room inventory and rates to maximise revenue whilst maintaining occupancy targets
- Handle guest requests, special requirements, and modifications to existing reservations with professionalism and efficiency
- Resolve booking discrepancies and complaints in a timely manner,



escalating complex issues to management when necessary
- Generate daily, weekly, and monthly reservation reports to monitor booking trends and occupancy forecasts
- Maintain knowledge of hotel facilities, services, packages, and promotional offers to effectively communicate with potential guests
- Coordinate with the sales and marketing team to support promotional campaigns and group bookings
- Ensure compliance with hotel policies, data protection regulations, and reservation procedures
- Contribute to achieving departmental and organisational revenue and occupancy objectives

📌 Reservations Executive - Fairmont Agra
🏢 AccorHotel
📍 Agra