Key Responsibilities:

· Manage customer relationships and ensure a positive customer experience.

· Handle customer queries, complaints, and follow-ups professionally.

· Maintain customer database and customer feedback records.

· Coordinate with retail stores and sales teams for customer-related requirements.

· Drive customer engagement, retention, and repeat visits.

· Follow up with existing customers regarding current collections, offers, and updates.

· Track and resolve customer issues within timelines.

· Prepare basic customer feedback and CRM reports for management.

· Support the team in maintaining high customer service standards.·

Eligibility Criteria:

· Graduate in any discipline; degree/diploma in Business Administration, Retail

· Management, Marketing, or a related field will be preferred.

· 1–3 years of experience in Customer Relationship Management and/or Retail Industry.





· Candidates with experience in Fine Jewellery, Fashion Jewellery, Fashion, Lifestyle, Luxury Retail, or Premium Retail will be preferred.

· Excellent verbal and written communication skills.

· Strong customer-handling and relationship-management skills.

· Good problem-solving and complaint-resolution abilities.

· Strong follow-up and coordination skills.

· Comfortable working with customer databases, Excel, and basic MIS reporting.

· Skilled, presentable, and customer-oriented personality.

· Ability to work in a fast-paced retail environment.

· Willingness to coordinate with multiple store teams and internal departments.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Customer Relationship Officer (India)
🏢 Soni Sapphire
📍 India