Operations Associate – Student Experience & Operations

SD Academia

At SD Academia, a learner’s experience does not end after enrolling in a course.

From receiving the right course access and class schedules to getting queries resolved, recordings shared, and certificates issued — there are several touchpoints that shape a student’s overall experience with us.

SD Academia is a growing creative education platform that was also featured on Shark Tank India – Season 1, and today we continue to build a strong learning community around art, creativity, and entrepreneurship.

We’re looking for an Operations Associate – Student Experience & Operations who can become an important communication bridge between SD Academia and our learner community and help ensure that day-to-day student operations run smoothly.

What You’ll Be Doing:

- Manage day-to-day student communication across different SD Academia courses.
- Act as a primary point of contact for learners and help resolve their concerns professionally and on time.
- Handle student queries through WhatsApp, calls, email, and other digital platforms.
- Coordinate with instructors and internal teams whenever a student query requires further assistance.
- Manage and monitor course access, ensuring enrolled learners receive the correct access without unnecessary delays.
- Handle basic website/backend operations related to learner accounts, enrollments, course access, and updates.
- Maintain accurate records of students, course access, pending queries, and resolutions.

What We’re Looking For:

- Strong written and verbal communication skills.
- Good working knowledge of Google Sheets / MS Excel.
- Comfortable working with websites, dashboards,



and basic backend systems.
- Someone who is organised, proactive, responsible, and good at multitasking.
- Strong problem-solving and decision-making skills.
- Patient and empathetic while dealing with student concerns.
- Someone who takes ownership of a problem until it reaches a solution.
- Good at managing follow-ups, schedules, records, and deadlines.
- Prior experience in operations, student support, customer support, administration, education, or community management would be a big plus.

Why Work with Us?

- Be part of a growing creative education company featured on Shark Tank India – Season 1.
- Work closely with learners, instructors, and internal teams.
- Understand the real-world operations behind online education and learner experience.
- Be part of an organisation working towards making creative education more accessible and career-oriented.
- Get the chance to grow by taking ownership of systems, processes, and student experience.
- Work in an artistic environment surrounded by art & artisans & experience ed-tech + e-commerce.

Role Details

Location: Curo One, New Chandigarh
Job Type: Full-time, In-person
Starting Salary: ₹20,000/month
Joining: At the earliest

We strongly believe:

“If a learner has reached out to us, it is our responsibility to help them reach a solution.”

If you enjoy communicating with people, solving everyday challenges, staying organised, and taking ownership — we’d love to meet you!

Pay: From ₹20,000.00 per month

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Required)

Work Location: In person

📌 Operations Executive (India)
🏢 SD Academia
📍 India