Job Title: Senior Buy Desk Associate (Procurement Operations)

Role Overview:

We are looking for a detail-oriented Senior Buy Desk Associate to support and coordinate day-to-day procurement operations within our Procure-to-Pay (P2P) function. This role will be responsible for supervising two Buy Desk Associates, ensuring smooth execution of Purchase Requisitions (PRs), Purchase Orders (POs), intake requests, and vendor and contract workflows. The role will also involve hands-on participation in regular Buy Desk activities, ticket management, and operational support. The ideal candidate should be process-driven, accurate, and comfortable working in a high-volume, SLA-based environment. This is a US-facing role, requiring alignment with US business hours and collaboration with global stakeholders.

Key Responsibilities:

Team Coordination & Operational Oversight

- Coordinate and oversee the day-to-day activities of two Buy Desk Associates.
- Allocate tasks, monitor workloads, and ensure timely completion of assigned activities.
- Provide guidance and operational support to team members when required.
- Leverage procurement domain expertise to guide team members on process-related queries and ensure accurate execution of Buy Desk activities.
- Review work quality and ensure adherence to defined SOPs and SLAs.
- Act as the first point of escalation for operational queries and process-related issues.

Procurement Transaction Processing

- Create and process Purchase Requisitions (PRs) and Purchase Orders (POs)
- Ensure completeness and accuracy of procurement requests
- Follow defined approval workflows and procurement policies

Intake & Workflow Management

- Manage incoming procurement requests via systems and tools like Slack
- Route requests to relevant stakeholders based on predefined workflows
- Track request status and ensure timely processing
- Monitor the overall intake queue, track pending requests, and ensure timely resolution of open tickets and escalations.

Contract & Documentation Support

- Support contract routing and documentation workflows
- Assist with execution of agreements using tools like DocuSign




- Maintain proper documentation and audit-ready records

Vendor Coordination

- Coordinate with vendors for documentation, clarifications, and follow-ups
- Ensure timely completion of procurement activities
- Escalate delays or issues when required

Quote & Data Validation

- Perform validation of vendor quotes and procurement data to ensure accuracy and compliance with procurement requirements.
- Identify discrepancies and flag for review

Compliance & Quality

- Follow SOPs, SLAs, and quality guidelines
- Ensure high levels of data accuracy and process compliance

Tools & Systems

- Work within procurement and collaboration tools such as:

○ Coupa ○ DocuSign ○ Slack

- Adhere strictly to system-based workflows

Reporting & Performance Monitoring

- Update trackers and support procurement reporting, including SLA adherence, ticket volumes, and operational metrics.
- Monitor team-level SLA adherence, ticket volumes, and operational metrics.
- Prepare regular status updates on Buy Desk activities, pending requests, and escalations.
- Assist in identifying process gaps and opportunities for operational improvement.

Work Schedule

- This role operates in a fixed US PST (Pacific Standard Time) shift
- Candidates should be comfortable working in a night shift aligned to US business hours
- This is a single-shift (non-rotational) role ensuring consistency and process stability

Required Qualifications

- 4+ years of relevant experience in Buy Desk operations, procurement operations, or Procure-to-Pay (P2P) processes, with hands-on experience in procurement transactions, operational coordination and guiding team members.
- Strong understanding of procurement processes, including Purchase Requisitions (PRs), Purchase Orders (POs), intake management,



and approval workflows.
- Hands-on experience with procurement platforms such as Coupa, SAP Ariba, or similar tools.
- Prior experience handling US-based customers or stakeholders, with a robust understanding of professional communication and coordination in a US business environment.
- Experience managing procurement tickets, resolving operational issues, and coordinating with stakeholders within defined SLAs.

Preferred Qualifications

- Prior experience in Buy Desk operations or a similar procurement support function.
- Strong understanding of Procure-to-Pay (P2P) processes and procurement workflows.
- Familiarity with contract documentation and vendor management workflows.
- Experience working with procurement ticketing and collaboration tools.

Key Competencies

- Process adherence and execution discipline
- Team coordination and task management
- Leverage procurement domain expertise to guide team members on process-related queries and ensure accurate execution of Buy Desk activities.
- Problem-solving and escalation management
- Attention to detail
- Time management and prioritization
- Team collaboration

Success Metrics

- PR/PO turnaround time (SLA adherence)
- Transaction accuracy and error rates
- Volume handled
- Team productivity and timely completion of assigned tasks
- Ticket resolution time and escalation management
- Compliance with procurement processes
- Stakeholder responsiveness

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Benefits:

- Work from home

Application Question(s):

- Good proficiency in English is required. Video introduction or TOEFL scores indicating the same are a must.
- Do you have any experience in handling SAAS vendors ?
- Have you previously coordinated, guided, or overseen the day-to-day activities of other team members? If yes, please describe your responsibilities.

Education:

- Bachelor's (Required)

Experience:

- procurement and collaboration tools: 3 years (Required)
- Buy Desk: 4 years (Required)
- SAAS Procurement: 4 years (Required)

Language:

- English (Required)

Work Location: Remote

📌 Senior Buy Desk Associate (Procurement Operations (India)
🏢 Tudo Technologies
📍 India