Hive Business Solution Pvt. Ltd. is expanding, and we are looking for motivated Lead Generation & Customer Support Executives to join our operations team. In this role, you will handle customer interactions, resolve queries with excellence, and represent our brand in delivering top-tier service.

:LocationFloor 4, 15/1 Sarthak Plaza, Maharani Road, Indore

:Compensation₹15,000 – ₹20,000 / month

:Work ScheduleFull-Time (Night Shift)

:Working Days5 Days Working (Mon–Fri, Weekends Off)

:Qualification12th Pass / Graduate (Freshers & Exp. Welcome)

:Growth & UpskillingComprehensive Training & Real Growth Opportunities

Key Responsibilities

- Handle inbound/outbound customer queries and deliver professional, polite assistance. Accurately understand customer requirements and provide prompt, effective resolutions. Follow defined organizational processes, operational policies, and quality benchmarks. Maintain structured and up-to-date documentation of customer interactions and workflow records. Achieve assigned targets across productivity, first-contact resolution, and service quality. Escalate complex or high-priority issues to respective cross-functional teams when required. Maintain consistent professionalism and industry-standard communication etiquette. Strictly adhere to company guidelines regarding customer data privacy and confidentiality. Coordinate proactively with internal departments to ensure timely dispute resolution. Contribute constructively to overall team performance and continuous workflow improvements.

Candidate Requirements

- Minimum Educational Qualification:



12th Pass or Graduate in any stream. Experience Level: Both Freshers and Experienced candidates are encouraged to apply. Communication: Strong verbal and written English communication skills. Problem Solving: Sound interpersonal skills and customer-centric problem-solving mindset. Attitude: Active listening abilities, patience, and a positive, professional demeanor. Adaptability: Quick learner with readiness to adapt to dynamic processes and campaign requirements. Reliability: Punctual, accountable, and collaborative team player.

What We Offer

- 5-Day Work Week (Monday through Friday) with fixed Saturday & Sunday weekly offs. Competitive salary package (₹15,000 – ₹20,000/month). Performance-linked incentives and defined career growth milestones. Inclusive, supportive, and vibrant organizational culture. Comprehensive onboarding and process-specific training programs. Hands-on exposure to global client workflows and up-to-date BPO operations.

Why Join Hive?

At Hive, we believe individual employee growth directly drives collective organizational success. We provide an environment where ambitious individuals can hone customer relationship, communication, and operational leadership skills while building an enduring, fulfilling career.

HOW TO APPLY

Send your resume directly to: [email protected]

Email Subject Line: Application – Customer Support Executive

Join Hive Business Solutions and accelerate your career today!

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Lead Generation / Customer Support Executive (India)
🏢 Hive Business Solution
📍 India