*Job Title: Operations Executive – Travel & Tourism*

Job Summary

The Operations Executive is responsible for handling end-to-end tour operations, ensuring smooth execution of travel services, vendor coordination, and delivering excellent customer experience. This role involves managing bookings, itineraries, ground services, and resolving operational challenges efficiently.

*Key Responsibilities (KRA)*

1. *Tour Planning & Execution*

Handle complete tour operations (Domestic & International packages)

Execute bookings as per confirmed itinerary

Ensure timely service delivery (hotels, transport, sightseeing, activities)

Manage group tours, FIT (Free Independent Travelers), honeymoon & corporate tours

2. *Vendor Coordination*

Coordinate with:

Hotels / Resorts

Transporters

DMCs (Destination Management Companies)

Activity providers

Negotiate best rates & ensure service quality

Maintain strong vendor relationships

3. *Booking Management*

Process:

Hotel bookings

Flight tickets (basic coordination)

Sightseeing & activity reservations

Maintain booking confirmations & vouchers

Ensure error-free documentation

4. *Itinerary Handling*

Understand client requirements from sales team

Assist in itinerary planning (if required)

Customize packages based on destination & budget

Ensure practical routing & time management

5. *Customer Support & Coordination*

Act as a point of contact before & during travel

Provide travel updates, confirmations, and instructions

Handle customer queries & complaints professionally

Ensure high customer satisfaction & retention

6.



*Ground Operations Management*

Arrange:

Airport transfers

Sightseeing vehicles

Local guides

Track guest movement during travel

Handle emergency situations (delays, cancellations, overbooking)

7. *Costing & Billing Coordination*

Work with sales team for package costing

Maintain margins as per company policy

Verify vendor invoices

Control operational costs

8. *Documentation & Reporting*

Maintain records of:

Bookings

Vendor details

Payments & confirmations

Prepare MIS reports for management

Update CRM / software regularly

9. *Issue Resolution*

Handle last-minute changes

Solve travel disruptions (flight delay, hotel issues, etc.)

Ensure quick and effective solutions

10. *Process Improvement*

Suggest improvements in operations flow

Work on automation & efficiency

Maintain SOP (Standard Operating Procedures)

*Required Skills*

Strong communication & coordination skills

Good destination knowledge (Domestic & International)

Problem-solving & multitasking ability

Time management & attention to detail

Vendor negotiation skills

Customer handling expertise

*Technical Skills*

Knowledge of:

MS Excel / Google Sheets

CRM / Travel software

Basic email & documentation tools

Basic understanding of flight/hotel booking systems (preferred)

*Qualifications*

Graduate (Tourism / Hospitality preferred)

1–3 years experience in travel operations (preferred)

Freshers with strong travel knowledge can also apply

Pay: ₹10,000.00 - ₹25,000.00 per month

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 Operation Executive (India)
🏢 ADMIRE TOURS AND HOLIDAYS
📍 India