Job Description

- Manage guest check-in and check-out procedures, ensuring a seamless and welcoming experience for all guests
- Oversee reservation management and coordinate with the reservations team to optimize occupancy and revenue
- Handle guest inquiries, requests, and complaints with professionalism and resolve issues promptly to ensure guest satisfaction
- Supervise and coordinate front office staff, including bell desk, concierge, and housekeeping liaison teams
- Manage cash handling, billing processes, and point-of-sale transactions with accuracy and adherence to financial protocols
- Maintain security protocols, including key management, access control, and guest privacy protection
- Coordinate with other departments (housekeeping, maintenance, food and beverage) to ensure operational efficiency and guest service excellence




- Prepare and maintain accurate front office reports, including occupancy reports, revenue summaries, and incident documentation
- Implement revenue management strategies to maximize hotel profitability and occupancy rates
- Train, mentor, and develop front office team members to maintain high service standards and qualified conduct
- Ensure compliance with hotel policies, procedures, and industry regulations
- Monitor and manage guest feedback, implementing improvements based on guest comments and suggestions
- Assist with special events, VIP guest services, and customized requests to enhance guest experiences

📌 Front Office Executive - Fairmont Agra
🏢 AccorHotel
📍 Agra