Job Title

Team Manager - Virtual Sales

Business Unit

Virtual Sales

Reporting To

Regional Head / Zonal Head / Unit Head

Job Function and Role Type

Sales, Supervisory

Version No

1.1

Job Purpose

Lead a team of tele-callers to achieve business objectives, including revenue generation, product penetration, and digital growth. Ensure team productivity, quality of acquisition, and customer satisfaction through effective management and monitoring.

Key Responsibilities

Business Targets and Achievement

Achieve daily, weekly, monthly, and yearly business targets.

Monitor team productivity and ensure planned outcomes.

Drive portfolio objectives and ensure quality acquisitions.

Ensure activation and retention targets are met.

Dialer Hygiene and Calling Quality

Monitor dialer hygiene, including TOS and disposition capture.

Observe calls to enhance call handling skills.

Track hourly conversions and leads generated.

Manpower Management and Resource Development

Ensure workstations are staffed and operational.

Conduct daily huddles and monitor attendance.

Train and motivate team members to improve productivity.

Organize team-building activities and recognition programs.

CRM Generation, Lead Monitoring and Conversion Management

Generate and review CRM leads for specific products.

Ensure timely lead closures and improve conversion rates.

Collaborate with fulfillment teams for lead management.

Team Review and Tracking

Maintain hourly business counts and team performance reports.

Develop and share business tracking MIS with leadership.

Conduct call barging and provide feedback to improve performance.





Customer Query and Complaint Management

Address and resolve customer queries and complaints.

Ensure quality sales and adherence to processes.

Perform spot checks to ensure compliance and call etiquette.

Education:

Graduation required; MBA preferred.

Certifications:

IRDA Certification, knowledge of competition, regulatory knowledge.

Key Competencies

Interpersonal skills, sales and influencing, product knowledge, people management, communication skills.

Major Stakeholders

Product fulfillment teams, HR, complaint teams, training teams, dialer teams.

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

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📌 Team Manager-Virtual Sales (India)
🏢 HDFC Bank
📍 India