Job description:

Location: NDA, Khadakwasla, Pune, Maharashtra

Experience Required: 3-4 Years

Job Summary

We are seeking a skilled and proactive Desktop Support Engineer networking background to join our team. The ideal candidate will have hands-on experience with Windows environments, Active Directory, SCCM, and Office 365, along with strong troubleshooting and communication skills.

Key Responsibilities

* Provide support for hardware, software, and network-related issues

* Manage Active Directory tasks including user creation, password resets, and account unlocks

* Administer Office 365 services, including MFA setup and resets

* Deploy applications and manage OS updates using SCCM

* Perform OS installation, system re-imaging, and PXE booting

* Diagnose and resolve network and hardware issues

* Configure and maintain Poly devices (conference systems, headsets)

* Ensure adherence to SLAs and proper ticket handling using ITSM tools





* Collaborate with vendors and L3 support teams for issue resolution

Required Skills & Qualifications

* Proven experience in Windows troubleshooting, Active Directory, SCCM, and Office 365

* Basic knowledge of networking concepts and hardware troubleshooting

* Strong problem-solving and incident management skills

* Ability to work independently and as part of a team

Preferred Skills

* Experience with ITSM tools

* Familiarity with enterprise support environments

* 3-4 Years of Experience

* Candidates must have their own bike

Soft Skills

* Excellent English communication skills (mandatory)

* Strong user-handling and coordination abilities

* Customer-focused mindset

Advantages:

* Health insurance

* Provident Fund

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (India)
🏢 GTS Technosoft
📍 India