Quality Analyst

Start Date

Starts Immediately

CTC (ANNUAL)

Market-competitive salary Competitive salary

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Not Provided

Posted few hours ago

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About the job

We're Hiring || Quality Analyst || Malad || Voice Process

- Location: Mumbai (Malad)
- Working Days: 06 Days a week
- Shifts: Day Shifts

Key Responsibilities:

- Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.
- Provide constructive feedback and coaching to agents to improve performance.
- Identify gaps in communication, process adherence and customer handling
- Prepare and maintain quality reports, dashboards and analysis for leadership
- Support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR.

Earn certifications in these skills

+ 5 more skills

Who can apply

Only those candidates can apply who:

1.



have minimum -1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Quality Analyst (Maharashtra)
🏢 TP
📍 Maharashtra