Technical Support Specialist
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Market-competitive salary
Experience
4 year(s)
4 year(s)
Apply By
Not Provided
Posted today
Job
Be an early applicant
About the job
!! Hiring !!
Position-L2 Support
Experience- 4 to 5 Years
Location- Gurgaon
Notice-30 Days to 15 Days
Roles and Responsibilities
Job Description L2 Support Engineer
The L2 Support Engineer is responsible for providing advanced technical support for
infrastructure, applications, and end-user computing environments by resolving incidents
escalated from Level 1 support teams. This role serves as a critical bridge between frontline
support and engineering teams, ensuring timely resolution of complex technical issues while
maintaining high levels of service availability and customer satisfaction. The L2 Support
Engineer leverages strong troubleshooting expertise, incident management processes, and
technical knowledge to diagnose issues, perform root cause analysis, and support the stability
and reliability of IT services.
Responsibilities
Provide Tier 2 technical support for infrastructure, applications, and end-user systems,
resolving escalated incidents beyond Tier 1 capabilities.
Diagnose and troubleshoot complex hardware, software, networking, and system issues
in a timely manner.
Manage incident tickets through ServiceNow, ensuring proper categorization,
prioritization, documentation, and resolution within SLA targets.
Perform root cause analysis on recurring issues and implement permanent fixes or
workarounds.
Collaborate with Tier 3 engineering and application teams to resolve complex technical
problems.
Maintain and update knowledge base articles and runbooks to improve first-contact
resolution rates.
Support patching, upgrades, and change management activities for infrastructure
components.
Participate in on-call rotation and support after-hours incidents as required.
Qualifications
Knowledge of Windows/Linux operating systems, Active Directory, and network
fundamentals.
Proficiency with ITSM tools such as ServiceNow for incident and change management.
Strong troubleshooting and analytical skills across hardware, software, and networking
environments.
Excellent communication skills and a customer-focused mindset.
If you will be interested please share your candidature
[email protected]
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 4 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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📌 Technical Support Specialist (Haryana)
🏢 Skyleaf Consultants LLP
📍 Haryana