Greeting from Scalexconsulting

We have an urgent opening for Customer care Advisor
Position: Customer Care Advisor
Employment Type: Full-Time
Industry: BPO / Healthcare Services
Location: Mohali
Experience: 0–3 Years
Shift:General Shifts from 10 AM to 7 AM

About the Role

We are looking for enthusiastic and customer-focused Customer Care Advisors to join our team. The selected candidates will be responsible for handling customer queries, providing accurate information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.

- Understand customer queries and provide accurate information and solutions.

- Resolve customer complaints and concerns within the defined timelines.

- Maintain a high level of customer satisfaction.

- Follow company processes, policies, and quality standards.

- Accurately record customer interactions and update information in the system.

- Coordinate with internal teams when escalation or additional support is required.

- Maintain confidentiality of customer and business information.

- Meet defined targets related to productivity, quality, attendance, and customer satisfaction.

- Follow proper communication and call-handling procedures.





Required Skills

- Excellent verbal and written communication skills.

- Good listening and problem-solving abilities.

- Customer-focused attitude.

- Basic computer knowledge.

- Ability to work with CRM and other customer-support systems.

- Good interpersonal and communication skills.

- Ability to work effectively in a team environment.

- Willingness to work in rotational shifts, if required.

Education

- Minimum Qualification: 12th Pass / Graduate.

- Freshers can apply.

- Prior BPO, customer service, healthcare, or insurance experience will be an added advantage.

Preferred Candidate Profile

- Candidates with positive English/Hindi communication skills.

- Candidates who are comfortable handling customers over the phone.

- Candidates who can work under pressure and meet performance targets.

- Candidates with a professional and positive approach.

Key Performance Indicators (KPIs)

- Customer Satisfaction (CSAT)

- Call Quality

- Average Handling Time (AHT)

- First Call Resolution (FCR)

- Productivity

- Attendance & Adherence

- Quality Score

Interested candidates can share their updated resume to [email protected]

📌 Customer Care Advisor (Sahibzada Ajit Singh Nagar)
🏢 Scalexconsulting
📍 Sahibzada Ajit Singh Nagar