WE ARE HIRING – NOIDA WFM Analyst – Dialer | Contact Center

Package: Upto ₹8.5 LPA (Basis Last Drawn Compensation)

Job Location: Noida

Work Mode: Work From Office *

*Experience:** Minimum 1 Year of WFM Dialer experience is mandatory *

*Qualification:** Graduation Mandatory *

*Mandatory Communication:** Excellent English Communication

WORK DETAILS Shift Timing: Rotational Shift – Mostly Night Shifts Working Days: 5 Days *

*Week Off: Rotational Week Off Mode of Interview:** Virtual

KEY RESPONSIBILITIES* Handle WFM activities related to dialer operations.

Monitor dialer performance and workforce requirements.

Analyse WFM/dialer data and identify operational gaps.*

Coordinate with operations teams for effective workforce planning.*

Prepare and maintain WFM reports as required.





REQUIRED SKILLS* Minimum 1 Year of relevant WFM Dialer experience.

- Strong analytical and reporting skills.
- Valuable understanding of workforce management and dialer operations.
- Excellent English communication skills.

ADDITIONAL BENEFITS* One-Side Drop during applicable hours.

1-Time Meal** during odd hours.₹3,000 Attendance Allowance*

- as per company policy.

Intersted candidates share their resume at [email protected].

Pay: ₹700,000.00 - ₹850,000.00 per year

Benefits

- Food provided
- Paid sick time
- Paid time off

Work Location: In person

📌 WFM Analyst – Dialer | Contact Center (Noida)
🏢 Priya Nikhil u0026 Consultants
📍 Noida