Handle inbound customer queries through Webchat in a skilled, accurate and timely manner.

- Deliver clear written responses while following approved process guidance, customer service standards and compliance requirements.
- Provide end-to-end query resolution wherever possible and reduce unnecessary customer hand-offs or repeat contacts.
- Maintain high levels of customer satisfaction, first contact resolution, quality and productivity.
- Use effective probing, reading comprehension and written communication to understand customer needs and provide suitable responses.
- Manage multiple chat interactions simultaneously while maintaining accuracy, empathy and service quality.
- Navigate CRM systems, knowledge tools and internal process references to resolve customer queries.
- Identify complex, sensitive or high-risk cases and escalate them through the appropriate process.
- Meet agreed service level, schedule adherence, compliance and performance expectations.
- Support process improvements by sharing customer insights, recurring issues and opportunities to simplify digital servicing.

📌 Webchat Agent (Kolkata)
🏢 Tekskills
📍 Kolkata