Job Objective: Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls, chats and emails.

:

- Manage inbound / outbound calls, chat and emails from customers
- Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
- Adhere to the laid down procedures / protocols of the process & organization
- Identify customer queries, concerns and overall needs and provide solutions
- Address customer complaints in a timely, compassionate and patient manner
- Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
- Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis
- Create customer satisfaction and delight by solving product related queries timely

Required Skills:

- Good communication skills
- Active listening skills
- Strong convincing skills
- Client handling skills

Desired Skills:

- Good interpersonal skills




- Solution oriented with effective problem-solving skills

Why Join Us: This is a unique opportunity to work on cutting-edge and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.

To learn more about Info Edge visit http://www.infoedge.in/

PFB requirements and interview details below:

Working Days: 5.5 days working with a fixed Sunday off and rotational offs on Saturdays.

Requirements:

- Freshers must have good communication skills.
- Experienced Candidates should have less than 2 years of experience- Preferred
- Candidates with voice process experience will be preferred.
- put DEEPIKA DIXIT on top of cv.

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