Job Title: Telecaller / Customer Representative

Department: Sales and Customer Service

Employment Type: Full-time

Location: Chennai

Experience: Freshers and experienced candidates may apply

Job Summary

We are looking for a friendly, enthusiastic, and customer-focused Telecaller /

Customer Representative to join our 2-wheeler showroom. The successful candidate will handle customer enquiries, schedule showroom visits and test rides, and ensure a positive customer experience from the rst call through to vehicle delivery.

Day-to-Day Responsibilities

Handle incoming customer calls, online enquiries, and showroom leads.

Make outbound calls to prospective customers and follow up on enquiries.

Schedule showroom visits, product demonstrations, and test rides.

Follow up with customers regarding quotations, bookings, nance approvals,

and deliveries.

Maintain accurate records of customer details, enquiries, follow-ups, and outcomes.

Update customer information in the CRM or daily enquiry register.

Coordinate with sales executives to ensure customer leads are handled promptly.

Invite existing customers for service reminders, exchange offers, events, and promotions.

Contact customers after delivery to conrm satisfaction and collect feedback.

Respond professionally to customer questions through phone, WhatsApp,

email, or other communication channels.

Handle basic customer complaints and escalate complex issues to the showroom manager.





Inform customers about accessories, insurance, extended warranties, and service packages.

Achieve daily and monthly call, follow-up, appointment, and lead-conversion targets.

Prepare daily call reports and update the sales team.

Support showroom events, promotional campaigns, and local marketing activities.

Maintain a skilled and welcoming customer-service experience at all times.

Candidate Requirements

Good communication and interpersonal skills.

Pleasant telephone manner and a customer-friendly attitude.

Ability to speak clearly and condently with customers.

Good follow-up, organisation, and record-keeping skills.

Basic computer, CRM, WhatsApp, and email skills.

Ability to work with daily targets.

Previous experience in telecalling, customer service, automobile sales, or retail is an advantage.

Freshers with strong communication skills are welcome to apply.

Key Performance Indicators

Number of calls and follow-ups completed.

Leads generated and successfully converted.

Showroom visits and test rides scheduled.

Customer response and appointment-conversion rates.

Accuracy of customer records and follow-up reports.

Customer satisfaction and quality of service.

Salary: 18,000 INR- 22,000 INR

Incentives: Performance-based incentives available To Apply: Send your CV to ([email protected] or +91 (phone hidden)).

📌 Walk-in || Tele Caller (Chennai)
🏢 Paras Yamaha
📍 Chennai