- Sales Back Office Executive
- : -

- To provide effective back-office and coordination support to the Sales Team by managing customer enquiries, quotations, sales orders, order processing, documentation, dispatch coordination, MIS reporting, and regular follow-up with customers and internal departments.

- The role requires strong coordination between Sales, PPC, Production, Quality, Stores, Dispatch, Finance, and customers to ensure timely and accurate execution of customer orders.

- Key Responsibilities
- A.

Customer

Enquiry & Quotation Management

- Receive and record customer enquiries through email, phone and other communication channels.

- Prepare quotations based on customer requirements, specifications, quantities and pricing.

- Coordinate with the Sales Team for price and commercial approvals.

- Maintain proper records of quotations and customer enquiries.

- Follow up on pending quotations and customer feedback.

- Update enquiry and quotation status regularly.

- B.

Sales Order

Processing

- Receive customer Purchase Orders (POs) and verify:

- Part number / item description

- Drawing/specification

- Quantity

- Price

- Delivery schedule

- Payment terms

- Packaging requirements
- Enter and process sales orders accurately in ERP/system.

- Coordinate with PPC and Production for order planning and delivery commitments.

- Highlight discrepancies in customer PO before order processing.

- C.

Order

Follow-up & Coordination

- Prepare daily/weekly order status reports.

- Follow up with PPC and Production regarding order progress.

- Monitor pending and overdue orders.





- Coordinate with Quality for inspection, testing and customer-specific requirements.

- Coordinate with Stores and Dispatch for material readiness and shipment.

- Keep the Sales Team updated regarding order status and delays.

- D.

Customer

Communication

- Respond to customer emails professionally and promptly.

- Share order acknowledgements, delivery schedules and dispatch details.

- Coordinate with customers regarding delivery requirements and documentation.

- Maintain professional relationships with customers.

- Escalate customer complaints, urgent requirements and delivery issues to the concerned Sales Manager.

- E. Dispatch & Documentation

- Coordinate with Dispatch for timely shipment of finished fasteners.

- Prepare / coordinate required documents such as:

- Delivery Challan

- Invoice
- F. MIS & Reporting

- Prepare and maintain:

- Daily Sales Order Status

- Pending Order Report
- Customer-wise Order Status

- Dispatch Report

- Sales Achievement Report
- Enquiry & Quotation Tracker

- Order Ageing Report
- Customer-wise Sales MIS

- Monthly Sales Reports
- Pending Payment / Outstanding coordination reports, wherever required

- Required Skills
- Good communication skills written and verbal





- Good email drafting skills
- Strong follow-up and coordination skills

- Good knowledge of MS Excel

- Knowledge of ERP systems preferred

- Good data-entry accuracy

- Ability to prepare MIS reports

- Strong attention to detail
- Customer-oriented approach

- Ability to work under pressure and meet deadlines

- Good time-management and organizational skills

- Educational Qualification
- Graduate in any discipline preferred.

- Diploma / Degree in Mechanical, Production, Commerce, Business Administration or a related field will be an advantage.

- Preferred Candidate Profile
- The ideal candidate should be organized, proactive, disciplined and valuable at follow-ups, with the ability to manage multiple customer orders simultaneously.

- Experience in a fastener / engineering manufacturing environment and familiarity with customer drawings, specifications, ERP systems and Excel-based MIS will be preferred.

- Working Relationships
- Internal: Sales, PPC, Production, Quality, Stores, Dispatch, Finance and Management.

- External: Customers

- Perks and benefits
- Canteen and Transportation (On fixed destinations)

- Please apply on [email protected]

- Company Details
- www.doshiengineers.com

- You Can come for f2f interview from Monday to Saturday at 3-5 o'clock.

- Contact Details

- Ashwini Madam ((phone hidden))

- Before coming for interview please confirm the schedule by mail

- D O S H I ENGINEERS Gat 1613 | Dehu Alandi road | Patil Nagar | Chikhali | Pune, 411062 | India

📌 Walk-in || Sales Back Office Executive (Pune)
🏢 Doshi Engineers
📍 Pune