Role & responsibilities

Guest Check-in & Check-out

- Manage and supervise all guest check-in and check-out processes.
- Verify guest details and required documents.
- Coordinate room allocation and ensure rooms are ready before guest arrival.
- Handle early check-in and late check-out requests as per hotel policy.
- Explain hotel facilities, rules, and services to guests.
- Maintain proper records of guest arrivals and departures.
- Handle guest queries, requests, and complaints professionally.

2. Housekeeping Management

- Supervise the complete housekeeping operations of the hotel.
- Ensure all rooms are cleaned and maintained to CozyKey standards.
- Check rooms before guest check-in to ensure cleanliness and readiness.
- Monitor linen, towels, toiletries, cleaning materials, and other housekeeping supplies.
- Prepare daily housekeeping schedules and assign duties to housekeeping staff.
- Conduct regular room inspections.
- Ensure common areas and other guest areas are clean and well-maintained.
- Coordinate maintenance requirements for rooms and common areas.

Preferred candidate profile : Hotel Background Perks and advantages :Annual Bonus

📌 Walk-in || Hotel Manager (Mumbai)
🏢 Sparsh Liaison Services
📍 Mumbai