Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

- Handle customer queries through international chat support.

- Provide accurate information about products, services, orders, billing, or accounts.

- Understand customer concerns and provide appropriate solutions.

- Maintain a professional and friendly tone throughout chat interactions.

- Follow company processes, quality standards, and communication guidelines.

- Document customer interactions accurately in CRM/ticketing systems.

- Escalate complex or unresolved issues to the appropriate department.

- Meet defined productivity, quality, response-time, and customer-satisfaction targets.

- Handle multiple chats simultaneously while maintaining accuracy.

- Protect customer information and follow data-security procedures.

Required Skills

- Excellent written and verbal English communication.

- Good typing speed and accuracy.

- Solid customer-service and problem-solving skills.

- Ability to multitask and work under pressure.





- Basic computer and internet knowledge.

- Comfortable using CRM, email, and chat-support tools.

- Willingness to work in rotational shifts/night shifts, including weekends if required.

Educational Qualification

- Any graduate or equivalent qualification.

- Freshers can apply if they have strong communication skills.

Salary & Benefits

- Training and career-development opportunities.

- Employee benefits as per company policy.

Ideal Candidate: Someone with strong English writing skills, patience, attention to detail, and a customer-focused approach.

- Excellent communication and interpersonal skills

- B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible

- Please bring the original physical copy of any of your identification documents for verification.

- Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Walk-in || Firstsource is hiring -International chat process (Bengaluru)
🏢 Firstsource
📍 Bengaluru