Walk-in Drive | Help Desk Support Engineer | Hyderabad

Movate Technologies is hiring!

Join us for a Walk-in Drive for the position of Help Desk Support Engineer at our Hyderabad office.

Date: 19th Sept, Saturday

Location: Movate Technologies, Trendset Apartments, 1, Nanakramguda Road, Financial District, Nanakramguda, Telangana 500032

Position: Help Desk Support Engineer

Experience: 1 to 3 Years

Key Requirements

- Excellent spoken and written English communication skills (B1 CEFR level or above)
- Robust customer service orientation
- Mid-level troubleshooting skills
- Ability to identify and resolve technical issues using SOPs and Knowledge Base articles
- Experience supporting users through Chat, Phone, and Email
- Ability to work in a fast-paced support environment

Technical Skills
- Basic troubleshooting experience on:
- Windows
- Mac OS
- Linux
- Chrome OS
- Hardware and software troubleshooting
- User support and issue resolution
- Documentation and ticket management
- Escalation handling and incident management





Roles & Responsibilities
- Provide remote technical support via Phone, Chat, and Email
- Diagnose and resolve hardware, software, and user-related issues
- Follow documented troubleshooting procedures and knowledge articles
- Document issues, resolutions, and troubleshooting steps
- Collaborate with internal teams for escalations and issue resolution
- Support deployment of new processes, SOPs, and system changes

Why Join Movate?
- Work with global customers
- Gain exposure to multiple technologies and operating systems
- Fast-paced learning environment
- Excellent career growth opportunities

Walk in and explore exciting career opportunities with Movate Technologies!

Venue:

Movate Technologies

Trendset Apartments, 1, Nanakramguda Road, Financial District, Nanakramguda, Telangana 500032

Bring: Updated Resume, Government ID Proof, and Passport-size Photograph.

📌 Walk-in Drive on 19th Sept | Help Desk Support Engineer (Hyderabad)
🏢 Movate
📍 Hyderabad