Customer Service Manager (Health Management IVA)

Location: Indore, Madhya Pradesh The Customer Service Manager Health Management (IVA) will provide medical clarity and support to customers through telephonic consultations. The role includes reviewing medical reports, offering unbiased medical guidance, and helping customers understand diagnoses and treatment options. The position also involves coordinating with internal teams, ensuring accurate documentation, and maintaining high standards of compliance and customer satisfaction.

Key Responsibilities

- Provide clear medical advice to customers seeking a second opinion.
- Review medical documents and explain diagnoses in simple terms.
- Document all interactions and assessments accurately.
- Coordinate with Claims, Underwriting, and hospital networks when needed.
- Ensure adherence to medical ethics, regulatory guidelines, and SLAs.

Qualifications

- MBBS degree
- 15 years of clinical experience
- Solid communication, empathy, and customer-handling skills.
- Salary - Upto - 8LPA

Interested candidates can call or send CV on , POC - HR Harshita - (phone hidden)

Mail id - [email protected]

📌 Walk-in || Customer Service Manager - Health Claims Management (Indore)
🏢 ICICI Lombard
📍 Indore