Role & responsibilities

- Greet and assist customers in a warm, friendly, and engaging manner- online, over the phone, or in-store.

- Understand and communicate product knowledge clearly and effectively.

- Handle customer queries, feedback, and complaints professionally, ensuring resolution within defined SLAs.

- Manage order processing, invoicing, and tracking (for online and in-store purchases).

- Collaborate with internal teams (Logistics, Production, Sales) to resolve issues and ensure customer satisfaction.

- Maintain accurate records of customer interactions, transactions, and feedback.

- Provide insights and feedback from customers to the marketing and product teams.

- Support sales initiatives through upselling, cross-selling, and loyalty program promotions.

- Uphold brand tone and values in every interaction, ensuring a premium and consistent experience

Preferred candidate profile

- Experience: 1-6 years in customer service or sales within the Retail Industry (FMCG,



Premium/ Luxury, QSR, or F&B; sectors preferred).

- Excellent interpersonal & communication skills (English).

- High emotional intelligence and customer empathy.

- Valuable problem-solving and conflict-resolution skills.

- Familiarity with POS systems, basic billing, and inventory management.

- Experience with CRM tools, order management systems, and MS Office.

- Ability to work in a fast-paced, dynamic environment.

- Willingness to work flexible hours including weekends and holidays, if required.

Perks & Benefits:

- Competitive salary + performance-based incentives

- Employee discounts on Manam products.

- Meals of 2 meal periods.

- Uniform

- Growth opportunities in Indias emerging premium chocolate industry

- Exposure to bean-to-bar chocolate education & innovation

📌 Walk-in || Customer Service Associate (Gurugram)
🏢 Almond House
📍 Gurugram