Role & responsibilities
- Excellent verbal and written communication skills with computer navigation and operation skills.
- Manage international inbound and outbound customer calls with professionalism and accuracy.
- Resolve escalated issues using strong analytical, communication, and problem solving skills.
- Serves as primary contact for customer issues.
- Adaptable to adaptable to any shift timings (24 x 7 shifts) including night shifts.
Preferred candidate profile
- Experience: Freshers
- Educational Qualification: Higher Secondary Education (12th) or Diploma or Any Graduation
- Year of Graduation: 2026 & 2025
- Candidates with Backlogs: Eligible
- Mode of Study: Full Time/Distance Education
- Employment Mode: Full Time
- Job Location: Gurgaon, India
📌 Walk-in || Customer Service Associate (Gurugram)
🏢 FIS
📍 Gurugram