Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
- Meet performance targets set by the organization for call handling time, resolution rates, etc.
- Collaborate with team members to achieve common goals and objectives.
Desired Candidate Profile
- 0-3 years of experience in BPO industry (domestic voice process).
- Any graduation degree (B.A., B.Com., BBA., B.SC BBA).
- Excellent communication skills in English language.
- Ability to work on rotational shifts including weekends & public holidays.
📌 Walk-in || Bpo Executive (Kolkata)
🏢 TP
📍 Kolkata