Role & responsibilities

Preferred Competencies : We are looking for a agile Voice coach who will conduct communication training for New Hire Training Batches.

Language & Communication

- Develop a schedule to assess training needs
- Ability to train on sounds (IPA), grammar and soft skills
- Excellent verbal and written communication skills

Your roles and responsibilities include:

- Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
- Provide Feedback and suggestions for improvement
- Publish Dashboards at defined intervals
- Publish compliance dashboards as per plan
- Flexibility and Availability for any ad-hoc business requirement
- Ensure Confidentiality, Availability and Integrity of Data
- Provide Feedback and suggestions for improvement
- GAP Analysis & Controls
- Continuous Focus and Drive to meet and exceed department SLAs




- Conduct New Hire training and Refresher training based on TNA
- Conduct V&A; interviews for the process

Key Deliverables (KRA/Measure):

- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Ability to train on sounds (IPA), grammar and soft skills
- Excellent verbal and written communication skills
- Should have good knowledge of audit and evaluation function
- Should have good understanding capabilities to improve customer experience
- Ready to work in Shift timing as per process requirement
- Knowledge of usage of MS Office
- Must be fluent in English language

📌 Voice & Accent Trainer (Noida)
🏢 Tech Mahindra
📍 Noida