Role Overview

nWe are looking for a VM/CX Manager to own visual merchandising standards and customer experience across our stores.

nIndustry (mandatory) - FMCG / Premium Retail / Grocery Retail / Lifestyle Retail / Fashion Retail / D2C Retail

n

nKey Responsibilities: -

nVisual Merchandising

n• Define and roll out VM guidelines (layout, planograms, signage, displays) across stores.

n• Conduct regular store visits/audits to ensure VM standards are maintained.

n• Plan and execute VM for new launches, seasonal themes, and promotions.

nCustomer Experience

n• Define and monitor customer experience standards across stores - store ambience, staff behaviour, and service quality.





n• Track customer feedback/complaints and work with store teams to resolve and improve experience.

n• Train store teams on VM and CX standards along with the L&D; team.

n

nWhat We Are Looking For

n• 2-4 years of experience in visual merchandising and/or customer experience in a retail setting.

n• An eye for store aesthetics, layout, and merchandising standards.

n• Strong ability to train and align store teams on VM/CX standards.

n• Comfort with frequent store visits and hands-on execution.

n• Good communication and coordination skills.

n

nShare your resume to [email protected]

n

📌 Visual Merchandising & Customer Experience (VM/CX) Manager (Gurugram)
🏢 EMRIOM SOLUTIONS
📍 Gurugram